Data Deletion Request

At CallExchange, operated by Aerocall, Inc., we respect your right to control your personal data. This page explains how you can request the deletion of your account and all associated personal information from our platform, in accordance with applicable data protection laws including the GDPR, CCPA, and other regional privacy regulations.

---

What Happens After You Submit

Once we receive your request, we follow a structured process to ensure your data is removed safely and completely:

• 1

  Request Received

  We acknowledge your deletion request by email within 2 business days of receipt.

• 2

  Identity Verification

  To protect your account, we verify your identity by confirming details tied to your account. This step prevents unauthorized deletion requests.

• 3

  Data Located & Reviewed

  Our team identifies all personal data associated with your account across our systems, including account records, call detail records, billing history, and communication logs.

• 4

  Permanent Deletion

  All associated personal data is permanently and irreversibly deleted from our active systems. This process is completed within 30 days of successful identity verification.

• 5

  Confirmation Sent

  We send you a final confirmation email once the deletion is complete. Your account will no longer be accessible after this point.

---

What Data Is Deleted

Upon a verified deletion request, we permanently remove:

• Your account profile (name, email address, phone number, company details)
• Billing and payment records (excluding records required by law)
• Call detail records (CDRs) and communication logs
• CRM data, contact lists, and messaging history
• API credentials and access tokens
• Any preferences, settings, or configurations tied to your account

Data We May Be Required to Retain

In certain circumstances, we are legally required to retain specific records even after a deletion request. This includes:

• Financial and transactional records required for tax, accounting, or regulatory compliance (typically retained for 7 years under US law)
• Records required by telecommunications regulations or law enforcement orders
• Data necessary to resolve pending disputes, enforce agreements, or prevent fraud

Any data retained for legal purposes will be isolated from active processing and deleted as soon as the legal obligation expires.

Backup Systems

Your data may persist in encrypted backup snapshots for up to an additional 30 days beyond the deletion date as part of our disaster recovery processes. These backups are never used for any active processing and are automatically purged on a rolling schedule.

Third-Party Services

If your data has been shared with third-party service providers (such as payment processors or infrastructure providers) as described in our Privacy Policy, we will notify those parties of your deletion request where applicable and in accordance with our agreements with them.

Your Rights

In addition to deletion, you have the right to:

• Request a copy of the personal data we hold about you (data portability)
• Correct or update inaccurate information
• Restrict or object to certain types of processing
• Lodge a complaint with a data protection authority in your jurisdiction

To exercise any of these rights, contact us at [email protected].

---

Contact Us

For any questions about your data deletion request or our data handling practices, please reach out:

• Email: [email protected]
• Phone: +1 (917) 259-1038
• Address: 1309 Coffeen Ave, Sheridan, WY 82801, USA

For more information on how we handle your data, please review our Privacy Policy.