Privacy Policy

CallExchange, operated by Aerocall, Inc. ("CallExchange," "we," "us," or "our"), is committed to protecting the privacy of our customers, users, and visitors. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and the choices you have regarding your information when you use our website at callexchange.net and related services (collectively, the "Services").

By using the Services you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Services.

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1. Information We Collect

We collect information in the following ways:

• Information you provide directly – When you register for an account, submit a contact form, or request a demo, we collect your name, email address, phone number, company name, and any other details you choose to share.
• Account and billing data – If you purchase or subscribe to our Services, we collect billing address, payment method details (processed securely by our payment providers), and transaction history.
• Communications data – Call detail records (CDRs), call logs, voicemail data, and other communications metadata generated while using our VoIP and telecom platform.
• Technical and usage data – IP address, browser type, operating system, pages visited, session duration, and similar analytics collected automatically via cookies and server logs.
• Cookies and tracking technologies – We use essential cookies for site functionality and, where permitted, analytics cookies to understand how visitors use our site.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our telecom and CRM Services.
• Process transactions and send related billing and administrative communications.
• Respond to inquiries, support requests, and customer service issues.
• Send service-related notices, updates, and security alerts.
• Analyze usage patterns to enhance platform performance and user experience.
• Comply with legal obligations, resolve disputes, and enforce our agreements.
• Detect, prevent, and investigate fraudulent or illegal activity.

We do not sell your personal information to third parties.

3. Legal Basis for Processing (EEA / UK Users)

If you are located in the European Economic Area or United Kingdom, we process your personal data on the following legal bases:

• Contract performance – processing necessary to deliver the Services you have requested.
• Legitimate interests – analytics, fraud prevention, and improving our Services, balanced against your privacy rights.
• Legal obligation – compliance with applicable law and regulatory requirements.
• Consent – where we have obtained your explicit consent (e.g., optional marketing emails).

4. Sharing Your Information

We may share your information with:

• Service providers – trusted vendors that help us operate our business (e.g., payment processors, cloud infrastructure, email delivery, analytics platforms). These providers are contractually required to protect your data and may only use it to perform services for us.
• Aerocall, Inc. – our parent company, which provides the underlying VoIP network infrastructure.
• Legal authorities – when required by law, court order, or to protect the rights, property, or safety of CallExchange, our users, or the public.
• Business transfers – in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this Policy, to provide the Services, and to comply with our legal and regulatory obligations. Call detail records and communications data may be retained for periods required by applicable telecommunications law. When data is no longer needed, we securely delete or anonymise it.

6. Data Security

We implement industry-standard technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These include TLS encryption for data in transit, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access and receive a copy of the personal data we hold about you.
• Correct inaccurate or incomplete personal data.
• Request deletion of your personal data, subject to legal retention requirements.
• Object to or restrict certain processing activities.
• Data portability (where applicable).
• Withdraw consent at any time (without affecting the lawfulness of prior processing).
• Lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us at [email protected]. We will respond within the timeframe required by applicable law.

8. Cookies

Our website uses cookies and similar technologies. Essential cookies are required for the site to function properly. You may disable non-essential cookies through your browser settings; however, doing so may affect some site functionality. We do not use cookies for cross-site advertising tracking.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party site you visit.

10. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

11. International Data Transfers

CallExchange operates primarily from the United States. If you are located outside the United States, your information may be transferred to and processed in the United States or other countries. We take appropriate steps to ensure that such transfers comply with applicable data protection laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this Policy periodically. Your continued use of the Services after any changes constitutes your acceptance of the updated Policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Phone: +1 (917) 259-1038
• Address: 1309 Coffeen Ave, Sheridan, WY 82801, USA